Stop copy-pasting into ChatGPT: the 4-block pattern
Automate customer-feedback triage in Make: each new form response is read by AI, sorted, logged, and routed. Problems go to a Slack alert, praise becomes a thank-you draft, requests land in a list.
What you’ll build
A feedback workflow built on the 4-block pattern, which you can reuse for almost anything:
- Trigger: Google Sheets watches for new rows from a Google Form.
- AI step: OpenAI reads one response and answers one narrow question, in the same JSON format every time (category, summary, reply). The result is written back to the sheet.
- Router: picks a path from the category:
problem,praiseorrequest. - Actions: problems → a Slack alert to your team; praise → a Gmail thank-you draft; requests → a row on a Requests tab.
The example in the video is Maya, a fictional owner of a small home-cleaning company who used to paste every feedback comment into ChatGPT by hand.
Who it’s for
Anyone who catches themselves copying text into ChatGPT, waiting, and pasting the answer somewhere else. If you collect customer feedback with a form, you can build this exact version; the pattern also works for other inputs.
Prerequisites
- A Make account (make.com)
- A Google account (Google Forms, Google Sheets, Gmail)
- An OpenAI API key with credit on your OpenAI account. API billing is separate from a ChatGPT subscription. The key is only shown once, so copy it somewhere safe.
- Optional: Slack. If your team doesn’t use it, send the alert as an email to yourself instead.
Tools used
| Tool | What it does here | Cost |
|---|---|---|
| Make | Trigger, AI module, router, actions | Check Make’s current plans |
| Google Forms | The customer feedback form | Free |
| Google Sheets | Form responses, Category/Summary/Status columns, Requests tab | Free |
| OpenAI API | Classifier: category, summary, reply | Pay per use |
| Slack (optional) | Alert for problems | Check Slack’s plans |
| Gmail | Thank-you drafts | Free |
Time estimate
Roughly 1 to 1.5 hours including the form, the sheet and three test responses. This is an estimate.
🔒 The rest of this guide is for members
The numbered steps, test checklist, troubleshooting and copy-paste templates are part of the membership. The video stays free on YouTube.